Your privacy is important to us at Guerilla’s Bond Back Guarantee (operated by Guerilla Group Proprietary Limited, ABN 99 676 148 164). This policy outlines how we collect, use, disclose, and protect your personal information when you visit our website ([Client to insert Website URL here]) or use our end-of-lease cleaning services. We are committed to handling your information responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We collect information necessary to provide you with our services and improve your experience. This may include:

• Personal Information You Provide:
  • Your Name
  • Email Address
  • Phone Number
  • Address of the property requiring cleaning
  • Preferred service date(s)
  • Details about the property (e.g., number of bedrooms/bathrooms for quoting)
  • Any other information you provide when communicating with us (e.g., via email, phone, or contact forms).
  • Payment details (if processing payments directly, though often handled by third-party processors).

• Information Collected Automatically:
  • Website Usage Data: When you visit our website, we may collect information like your IP address, browser type, operating system, pages visited, and time spent on site. We primarily use this anonymous data for website analytics to understand how visitors use our site and improve its functionality.
  • Cookies: Like many websites, we may use cookies (small text files stored on your device) to help the site function, remember your preferences, and gather usage statistics. See Section 7 for more on cookies.

We collect information:

• Directly from you: When you fill out our online quote calculator, booking/contact forms, send us an email, or call us.
• Automatically: Through cookies and analytics tools when you interact with our website.

We collect and use your information for clear purposes:

• To provide you with accurate quotes for our cleaning services.
• To schedule and confirm your cleaning appointments.
• To deliver the end-of-lease cleaning service you requested.
• To communicate with you about your booking, our services, or answer your inquiries.
• To process payments for our services (often via secure third-party providers).
• To improve our website, services, and customer experience (using anonymized data where possible).
• To send you marketing communications (e.g., special offers), but ONLY if you have explicitly consented to receive them. You can opt-out anytime.
• To comply with our legal obligations.
• We do not sell your personal information to third parties.

We only share your personal information when necessary:

• Our Team: With our employees or authorised cleaning contractors who need the information (like your address and booking details) to perform the cleaning service.
• Third-Party Service Providers: We may use trusted third-party companies to help us operate our business (e.g., secure payment processors, potentially email marketing platforms if you opt-in). We only share information necessary for them to perform their specific tasks, and we ensure they have appropriate privacy safeguards.
• Legal Requirements: If required by law, court order, or other governmental regulation.
• Business Transfers: If our business is sold or merged, your information may be transferred as part of that transaction, subject to confidentiality agreements.

We take reasonable steps to keep your personal information accurate, up-to-date, and complete. We also take reasonable security measures to protect your information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes using secure website connections (SSL), limiting access to information, and using secure storage solutions. However, please remember that no internet transmission or electronic storage method is 100% secure.
Your personal information is primarily stored and processed within Australia. If we use third-party service providers who store data overseas, we take steps to ensure they comply with Australian Privacy Principles or comparable privacy safeguards.

Our website may use cookies to enhance functionality and analyse traffic. Cookies help us understand user preferences and improve site navigation. You can usually modify your browser settings to decline cookies if you prefer, but this may affect your ability to use certain features of our website. We use analytics tools (like Google Analytics) to understand website usage patterns – this data is typically aggregated and anonymised.

You have the right to request access to the personal information we hold about you and to ask for corrections if it’s inaccurate, incomplete, or out-of-date. To request access or correction, please contact us using the details below. We may need to verify your identity before processing your request.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of those other sites. We encourage you to read the privacy policies of any site you visit that collects personal information.

If you believe we have breached the Australian Privacy Principles or have concerns about how we’ve handled your information, please contact us using the details below. We take complaints seriously and will investigate promptly. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: cappi@gorillea.com.au
• Phone: 0473 020 630